Terms of delivery
All goods are packed securely to avoid any transport damage to the goods.
Usually the ordered goods are ready for dispatch within 24 hours. Delivery of the goods within 2 days after dispatch (Benelux) and 3 - 5 days in the rest of Europe, depending on the carrier's schedule.
The goods are delivered by DHL Freight, unless stated otherwise, under the CMR conditions.
After shipment, the shipment can be tracked via track & trace on the page https://www.dhl.com/global-en/home/tracking/tracking-freight.html?tracking-id=.
If desired, the driver can call an hour in advance.
Unless stated otherwise, home delivery is always made with a distribution vehicle with tail lift.
Delivery is only made during office hours. Delivery is also possible outside office hours and/or by appointment, subject to an additional charge.
Return and refund policy
Only goods in the original and unopened packaging can be returned. All transport costs will be deducted from the amount to be refunded.